The most common questions we get about fit, scheduling, and payment. Don't see yours here? Just reach out.
We provide the opportunity for you to meet one-on-one with one of our tutors to make sure they're the right fit before you move forward. These meetings are typically 30 minutes and give our tutors a chance to get to know your learning style, the topics you're struggling with, and anything else that will help going forward.
We require at least 24 hours notice to cancel free of charge. Cancelling within 12–24 hours means the card on file is charged half the hourly rate; less than 12 hours or a no-show is charged the full session. That said, we understand emergencies happen — reach out and we'll work with you to reschedule.
You'll add your payment information through your Teachworks account, which processes payment securely via Stripe.
However you'd like. You're welcome to pay after each session, or pay weekly or monthly if that's easier for you.
Every session is tailored to you — we'll build practice problems, practice exams, and review sessions around what works best. If you have your own class materials, we'll use those too. We can only help as much as you're ready to put in, so come ready to learn.
We'll wait 15 minutes unless you notify us otherwise. After that, we'll leave the call and the session will be charged in full — though if something came up, let us know and we can work it out together.